Help center
Answers to the questions we hear most. Can't find what you need? We're one email away.
Getting started
Do I need an account to browse?
No. Anyone can browse and search every listing for free. You only need a free account to post a listing, save favourites, or contact a seller.
How do I create an account?
Click Sign up and register with your email and a password, or continue with Google — whichever you prefer.
Posting a listing
How do I post a listing?
Once you're logged in, go to Post a listing, choose a category, fill in the details, add photos, and publish. A live preview shows exactly how your listing will look.
How many listings can I post for free?
You can have up to 3 active listings at once, free of charge. Each free listing stays live for 14 days. Need more? You can buy an extra listing for $15.
Can I edit or remove a listing?
Yes. Open My listings to edit details, mark a horse as sold, hide a listing, relist it later, or delete it.
Featuring & upgrades
What does featuring a listing do?
Featuring a listing ($19 for 7days) places it at the top of search results with a “Featured” badge and shows it on the homepage, so it gets seen by more buyers.
My listing is about to expire — can I keep it live?
Yes. From My listings you can extend a listing for another 30 days for $15.
How do payments work?
Upgrades are paid securely by card through Stripe. We never see or store your card details.
Contacting a seller
Open any listing and click Contact sellerto reveal the seller's contact details. Arrangements for viewing, vetting and payment are made directly between you and the seller — please read our safety tips first.
Still need help?
Email us at horsestrademarket@gmail.com or visit our contact page.
